まずは、急に出品を取り下げられて、出品取り消したよ！というメールがきた後に
Dear ABC
To help you be a successful seller and ensure a safe experience for the eBay community, your account has been restricted until additional information can be verified or obtained and we’re able to confirm that your use of services meets the guidelines in eBay’s User Agreement.
I understand that this process may seem confusing. Please let me explain a little more about it. We’re committed to reducing both fraud and negative buying experiences on eBay. To maintain a safe marketplace, we sometimes restrict selling activity, end active items, or suspend accounts until additional information can be verified or obtained. These actions are not necessarily meant to be a reflection of your account’s activity, but rather a preventative measure.
Learn more about eBay’s User Agreement:
http://pages.ebay.com/help/policies/user-agreement.html
To appeal process this restriction, please review the following guidelines:
— Submit all of the following information by fax (fax number below):
– Documentation that shows that you purchased the item(s) recently listed for sale on eBay. This can include either manufacture invoices or receipts. Unfortunately, we’re unable to accept photos of the items to fulfill this requirement.
— Important —
– Make sure that your name and user ID appear on each document that you submit. If this information isn’t included, it can’t be processed.
– Be sure your submitted documents are current, valid, and legible.
Fax all documents to:
eBay
Attention: SRM Appeals
Fax number: (801) 880-7018
— Note —
– It may take up to 3 business days to review your information.
– All documents submitted will be destroyed after we review them.
Please reply to this email after the above requirements have been met and we will begin the appeal process. Also, please be aware that we may ask you to provide additional information to appeal this restriction.
We appreciate your cooperation in resolving this matter as quickly as possible, and we look forward to working with you in order to establish a strong selling history and successful business relationship.
Thanks,
要は、詐欺だったり、悪い経験を減らすために（バイヤーが）無作為にセラーを選らんで
証拠を提出するまでサスペンドします！と書いてます。
These actions are not necessarily meant to be a reflection of your account’s activity, but rather a preventative measure.
ここで、必ずしもアカウントの活動を反映しているわけではないって言ってますね。
また、この文章の中では「商品のレシートか領収書」を提出しろ、と言ってます。
Documentation that shows that you purchased the item(s) recently listed for sale on eBay. This can include either manufacture invoices or receipts.
大事なのは、FAXする場合はすべての書類に名前とIDを見えるようにしろ、と言ってますね。
your name and user ID appear on each document that you submit
最後に3日以内に提出して！と言ってます。厳密にいえばアメリカの3営業日ですね。
3 business days
今回、何が問題だったのかといえば、おそらくは無在庫出品を疑われたのではないかと思います。無作為とはいえ・・何か手段はなかったのか？？と思いますよね。
ebayは基本無在庫出品を禁止しています。最近イーベイジャパンができたから記事書くのちょっと怖いんですけど（笑）
なるべく、写真は自分で加工したり、枠をつけたりして、オリジナルのものにしてください。
フリーソフトなどいろいろあると思います！！
この写真がAmazonなど、有名ショッピングサイトのをそのまま使っていると無在庫出品だと疑われる可能性が高いようです。もちろんTRSになっていればそのへんも甘いのかとは思いますが。
新規セラーの方はSAATSの林さんもあまり無在庫はしないほうが良いと言ってますので、控えめに！！そして慎重にいきましょう！！
